Service Standards

Training Support
CSO builds training support around several delivery systems to meet the training needs of clients:

• Customized Training Courses
• Training Library
• Continuing Education Courses
• PC-based Training Modules
• Needs Analysis Tools
• Training Tips
• Sales Tips
• Testimonials

Service Levels
An industry-focused team of insurance administrators and professionals provide unparalleled service.

• A personalized "One Call" approach through our Helpline allows for our customer to speak to a CSO Representative rather than an automated telephone menu system. Our hours of operation are 7:30 a.m. - 5:00 p.m. CT. Helpline number is: 800 • 826 • 6587

• On average 98% of calls are answered in less than 20 seconds.

Claim Service
Claim service is a true test of any insurance company. Our auditors personally answer calls during our hours of operation. On average, less than 1.5% of calls are lost to wait time. Our overall claim turnaround time on average is 6 days.

PC-Based Quoting Software
Our quoting software programs are user-friendly and provide maximum assistance at the point-of-sale. These programs are available through our website or can be installed directly to individual computers using a CD.

Performance Reporting
CSO recognizes the importance of managing the business and provides feedback to their business partners on assessing account performance. To this end, CSO provides PC-based profit and performance software designed to track both individual and corporate progress toward production goals.