Support

Support

Click the product below for support

Policyholders - Issued 2019 and beyond

To review your policy benefits, check status of a claim, or change your address, CLICK HERE.

To review Frequently Asked Questions, CLICK HERE.

To speak with a representative, call (833) 522-4874

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Consumers
To sign your CSO electronic application, CLICK HERE.
To obtain a free online Medicare Supplement Quote, CLICK HERE.

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Agents
Contracted Agents, LOGIN HERE.
Agents interested in representing CSO's Medicare Supplement Insurance, call (866)644-3988.

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Providers
For Provider access, CLICK HERE.

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Policyholders - Issued prior to 2011
Call Philadelphia American Life Insurance Company
Policyholder Services: (800) 541-2363
Agent Services:  (800) 554-0092

Policyholders

To speak with a representative, call (800) 826-6587

To obtain a claim form, CLICK HERE.

The Central States Health & Life Co. of Omaha (CSO) credit insurance contract should be reviewed for complete information and details about any coverage, benefits, exclusions or claim questions. The answers below do not alter or modify the terms of the contract.

Credit life insurance provides a benefit designed to pay off or reduce the Borrower’s loan balance, in the event of their death due to a covered event.

The Creditor Beneficiary is the name of the lender to whom loan payments are made. Any claim benefits that are payable are paid to the Creditor Beneficiary first, as long as there is an outstanding balance on the loan. The Creditor Beneficiary is the irrevocable beneficiary, meaning that it cannot be changed. Any excess benefits that remain will be paid to the Co-Borrower if joint coverage was purchased otherwise excess benefits will be paid to the Secondary Beneficiary listed on the contract.

 CSO requires an original certified death certificate and a copy of the most recent loan payment coupon/loan statement. CSO may also request an Authorization to Disclose Personal Information form be completed by the next of kin (if required). In addition, CSO will request loan pay-off information from the lender.

 If CSO is in receipt of conflicting information, we may request additional documentation of the loss or to validate the Borrower’s eligibility for coverage. This information may affect or compromise the benefits. Please refer to the contract as it provides information about the Borrower’s rights and CSO’s rights.

It varies depending on how quickly CSO is in receipt of the authorization and how quickly the medical providers respond to CSO’s request. Unfortunately, a part of this process is outside of CSO’s control and depends on the medical provider and what their requirements are in order to release medical information.

It is important that all healthcare providers, including pharmacies are listed on the authorization. If incomplete information is provided at the onset of the claim, it can cause delays in the claim handling.

CSO recommends keeping the loan current until CSO has all the required information necessary to make a claim determination.

The credit life insurance does not cover late payments charged by the lender. It is important to keep the loan in good standing to avoid late charges or loss of collateral.

The Central States Health & Life Co. of Omaha (CSO) credit insurance contract should be reviewed for complete information and details about any coverage, benefits, exclusions or claim questions. The answers below do not alter or modify the terms of the contract.

 Credit disability insurance provides a benefit designed to pay the scheduled loan payment, or a portion of it, in the event of your total disability due to a covered sickness or injury. 

 The Creditor Beneficiary is the name of the lender to whom you make your loan payments. Any claim benefits that are payable are first paid to the Creditor Beneficiary to be applied to your outstanding loan balance. The Creditor Beneficiary is the irrevocable beneficiary meaning that it cannot be changed. 

 A Report of Disability claim form and the Authorization to Disclose Personal Information must to be completed after you have been continuously totally disabled beyond your waiting period. CSO will mail this form to you or you can print it off our website, CSO.com. There are 4 parts that must be completed: (1) Loan Information - includes name and address of the lending institution and requires a copy of the monthly loan statement or payment coupon; (2) Insured’s Statement - completed by you and includes your signature; (3) Employer’s Statement - must be completed by your employer (or you, if self-employed) and; (4) Attending Physician’s Statement - must be completed by your medical provider. Incomplete claim forms can delay the processing of your claim. 

Your waiting period is shown on your contract. Your waiting period duration would be one of the following: 7, 14 or 30 days. There are two types of waiting periods: a retroactive waiting period or an elimination waiting period. Please refer to your contract for the definition of your type of waiting period, but these are generally defined as: 

Retroactive – you have to be totally disabled for the duration of the waiting period, but benefits are paid retroactively back to the date of first medical treatment. 

Elimination – you have to be totally disabled for the duration of the waiting period, benefits are paid the first day after the required waiting period is met. 

If CSO is in receipt of conflicting information, CSO may request additional documentation of your loss, or to determine if your loss is impacted by a pre-existing condition, or to validate your eligibility for coverage. This information may affect or compromise your benefits. Please refer to your contract as it provides information about your rights and CSO’s rights. 

It varies depending on how quickly CSO is in receipt of the authorization and how quickly your medical provider(s) respond to CSO’s request. Unfortunately, a part of this process is outside of CSO’s control and depends on the medical provider and what their requirements are in order to release medical information. 

It is important that all medical providers are listed on the Authorization to Disclose Information form. If incomplete information is provided at the onset of the claim, it can cause delays in the claim handling. 

CSO recommends you continue to keep your loan current until CSO has all the required information necessary to make a claim determination. CSO also recommends you contact your lender for further guidance. 

Claim benefits are paid according to the date you first become totally disabled and have stopped working, as defined in your contract, and are paid every 30 days as long as you remain totally disabled and continue to submit proof of your continuing total disability. The date benefits are paid may not line up with your loan payment due date. CSO recommends you contact your lender in order to assure your account remains current. The insurance does not cover late fees charged by your lender. 

Claim benefits are paid according to the dates you are actually totally disabled and after you have stopped working and your waiting period has been met. Payments are 1/30th of the available benefit for each day you remain totally disabled. 

The first claim form is considered the initial notice of the total disability. Your contract provides CSO with the right to request ongoing verification of your total disability. Monthly claim forms are required to certify the continuing total disability and must be completed by you and your medical provider. 

Sending in the claim forms early can actually delay the claim benefit. Continuing claim forms should be submitted no sooner than the date listed on your Explanation of Benefits (EOB) statement. 

No, the fee charged by your medical provider is between you and your medical provider. If your condition worsens, or your disability is considered total and permanent, contact CSO about reducing the frequency of the claim forms. CSO may be able to help, depending on the circumstances. 

The credit disability insurance you purchased provides benefits while you are totally disabled. It does not cover ‘partial disability’. If your medical provider released you to work light duty, then you may no longer be considered ‘totally disabled’ as defined in your contract and benefits may stop. Please refer to your contract as it provides information about your rights and CSO’s rights. 

Your contract specifies under the Proof of Loss provision that written proof of loss must be furnished no later than 15 months (18 months in Hawaii) after the date of loss, unless you are legally incapacitated. If you file within the time constraints of the insurance contract and there is an outstanding loan balance, claim benefits will be paid to the Creditor Beneficiary as required by your contract. If the loan was paid off prior to the Scheduled Expiration Date of the Insurance and benefits are still due for the period of total disability prior to date the loan was paid off, then payments will be made directly to you. 

The Creditor Beneficiary is the name of the lender to whom you make your loan payments. Any claim benefits that are payable are paid to the Creditor Beneficiary first, as long as there is an outstanding balance on the loan. The Creditor Beneficiary is the irrevocable beneficiary meaning that it cannot be changed. 

CSO accepts faxed claim forms, however, we request you also mail the original claim form to us. 

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Producers (Banks, Finance Companies, Dealers, Credit Unions)

To Login, CLICK HERE.

To access ezAudit, CLICK HERE

To obtain license information, CLICK HERE.

For Credit Unions Only – to access ezLink, CLICK HERE.

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AHL Policyholders (Effective April 2012, CSO became administrator of the credit insurance policies underwritten by American Heritage Life Insurance Company.)

To speak with a Customer Service Representative, call (800) 826-6587.

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Borrowers

To speak with a representative call (888) 453-5125

To obtain a benefit request form, CLICK HERE.

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Financial Institutions

For Bank DCC Programs - To access ezDCC, CLICK HERE.

For Credit Union DCC Programs - To access ezLink, CLICK HERE.

To inquire about our DAP programs, CLICK HERE to send us an email.

Contact Philadelphia American Life Insurance Company

Life Insurance:
(800) 757-0736

All Other Coverages:
(800) 554-0092

For Agent Services
Call Philadelphia American: (800) 554-0092

Long-Term Care
Call Med America at (877) 202-6043

Central States Health
& Life Co. of Omaha

Address

1212 North 96th Street
Omaha, NE 68114

Hours

M-F 7:30am-5:00pm (CST)